Legal Policy
Refund & Cancellation Policy
Effective Date:
May 2, 20261Nature of Services
- Branding Point offers customized services including branding, design, advertising, marketing, and web development.
- Since these are customized and effort-based services, refund eligibility is limited.
2Advance Payments
- All projects require an advance payment before initiation.
- The advance confirms project booking and resource allocation.
- Advance payments are generally non-refundable.
3Cancellation Policy
- Before Work Starts: If cancelled before the project begins, a partial refund may be provided (minus administrative and consultation charges).
- After Work Starts: Once work has started, no full refund will be provided. Refunds, if any, will be based on the work completed.
4Refund Eligibility
- Work has not been started.
- Project is canceled at an early stage.
- Mutual agreement between client and Branding Point.
5Non-Refundable Cases
- Work has been completed or delivered.
- Client changes requirements after project start.
- Delays caused by the client.
- Dissatisfaction based on subjective preferences.
- Services involving third-party costs (ads, tools, hosting, etc.).
6Milestone-Based Projects
- Payments are linked to specific deliverables.
- Refunds are only applicable to unused portions of the project.
- Completed milestones are non-refundable.
7Revisions Policy
- We provide revisions as per the agreed scope.
- Additional revisions beyond scope may incur extra charges.
- Refunds will not be issued due to revision disagreements.
8Processing of Refunds
- Approved refunds will be processed within 7 to 10 business days.
- Refunds will be issued using the original payment method.
9Chargebacks and Disputes
- Clients are encouraged to contact us before initiating chargebacks.
- Unauthorized chargebacks may result in service suspension and legal action.
10Contact Us
If you have any questions regarding refunds or cancellations, please contact us at brandingpoint01@gmail.com or call +91 9116419642.
11Acceptance of Policy
By purchasing or using our services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
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